Carra E. Rendon

Amazon Virtual Assistant | NT Enterprises LLC Online English Tutor | Bibo Global October 2021 - September 2022 March 2019 - November 2019 An Amazon store run by five tenacious and capable women Bibo Global Opportunity, Inc. is a Japaneseestablished online based in Oklahoma that sells just about anything under the sun English school based in the Philippines. that are profitable. Helped in managing the store thru Amazon Seller Central Evaluated product leads and identify which ones are profitable whether their numbers are within the parameters, (any IP issue, hazmat, or if the store is authorized to sell certain items or not, BSR, EMS) Checked an ASIN's performance thru Keepa Resolved cases with regard to ASINs that are on suppressed listings and INACTIVE status but with available supply Helped customers with their inquiries, refunds, product replacement and returns. Purchased supplies Consolidated monthly sales Created new campaign ads Inventory management Teaches Japanese Students with English language online using modules provided by the company. Lessons were conducted thru skype. Billing Advisor | British Telecom March 2019 November 2019 British Telecom is one of UK’s largest Telco Company and I was a billing advisor for them. The role is to take inbound calls and help customers in: Explaining the charges they have incurred on their account Process bill payment Process billing disputes Billing and Sales Analyst | AT & T March 2013 August 2015 Amazon Product Research | Jaden's Store June 2020 AT&T DirecTV offers high-speed fiber internet, home phone, - September 2021 cable services as well as mobile phone services. The store sells outdoor and garden products and is based in Florida. My roles are: Researched profitable products in merchant sites and using Jungle Scout and Keepa Communicate with suppliers to negotiate prices. Email management Data Entry My roles include: Taking inbound calls for personal accounts and setting up new accounts. Explaining the charges they have incurred on their account Processing disputes as well as payment thru credit card Telephone Banker | JP Morgan & Chase December 2010 - February 2013 JP Morgan & Chase is one of the USA's giant financial institutions. Virtual Assistant | SS Arts & Entertainment December I was fortunate enough to have been one of their telephone 2018 - August 2019 bankers where we cater to personal accounts. We take inbound SS Arts & Entertainment or is more commonly known as Sunshine Dance Studio is based in the UK. It offers dance lessons that ranges from Latin dances to modern ones. Responded to customers’ inquiries through email. In charge of booking confirmation and collecting customers’ data and inputting their data on a spreadsheet. Corresponded with customers regarding their payment dues and processing them via Paypal calls doing the following responsibilities: helping customers who need asssitance in transferring funds, processing claims for unrecognized charges, checking account balances, and processing card replacements. EDUCATION 2010 REFERENCES Mathea Ford NT ENTERPRISES LLC Owner Associate in Hospitality Management Cebu Technological University Lamacan, Argao Cebu March 2010 - Rhea Vanessa Thorson JADEN's Store Owner- 2008 Ines Parapova SILVER TC Owner Secondary Education Cebu Technological University Lamacan, Argao Cebu March 2010 -