CARLOS
SULCA
CUSTOMER SERVICES SPECIALIST
WORK EXPERIENCE
CONTACT
May 2018 - Current
JR. HOTEL CONTROLLER OFFICER
Princess Cruises
USA
- Support the Hotel Controller by partnering with the
Inventory Mgr. to carry out a physical inventory routine for
each location and analyze the inventory levels to ensure
counts are accurate.
- Perform accurate spot checks of physical inventory held in
the main Hotel storerooms, bars, bar stores and cellar, and
designated revenue department storerooms as assigned by
the Hotel Controller. .
Home Address
Calle Soldado Cabada 130
Barranco, Lima Perú
GUEST SERVICES OFFICER
- Deliver customer service standards that exceed Policies &
Procedures for every guest interaction.
- Swiftly and satisfactorily resolves all customer service issues
affecting their experience and ensure are documented.
- Responsibily handle financial transactions with attention to
detail.
Telephone
-
-
Mail-
Feb. 2017- Mar. 2018
GUEST EXPERIENCE CONCIERGE
Paradisus Punta Cana
Rep. Dominicana
- Resolve every guest issues affecting their experience by
handling with the relevant departments and document it.
- Follow up special request by VIPS and families assigned by
the Guest Services Manager.
ROYAL SERVICE CONCIERGE
COMPETENCES
GUEST EXPERIENCE
- Desk agent at Vip zone.
- Report every guest issue to their designated buttler and
follow up have been resolved.
Nov. 2013- Jan. 2017
Melia Lima Hotel
Perú
TEAM WORK
EDUCATION
FINANCE
MICROSOFT OFFICE
HOTEL SOFTWARE
LANGUAGES
Spanish
- Native
English
- Advanced
French
- Intermediate
Portuguese
- Basic
SENIOR FRONT DESK AGENT
- Front desk team leader.
- Handle all financial transactions requested by the company.
- Handle every guest complaints and resolve them.
- Performed night manager during his vacations.
- Performed front desk supervisor during his vacation
--Training in Revenue Management, reservations &
Ecommerce
2020
USA
E-CORNELL UNIVERSITY
2012 - 2014
Lima - PERU
EXPRO INSTITUTE
-
HOTELERO CONSULTING
Lima - Perú
- Hotel Sales
-- Revenue Management
- Customer Service, Coaching and Managing Teams
-Hotel Management
REFERENCES
Aitor Apaolaza
Miguel Melgar
Director Costa del Sol Hotel Cajamarca
Teléfono: -
Mail:-
Director Aranwa Cusco Hotel
Teléfono: -
Mail:-
