Camilo Pineda

Responsible, innovative, ambitious, and adaptable.

My career journey began in 2015, at a very young age, as a customer service and technical support representative, where I developed strong customer service skills. Driven by ambition, I stood out among my colleagues for my performance and was recognized by my superiors, who offered me the opportunity to become a quality analyst. I held that role for about a year before being considered once again—this time to lead a team of representatives in customer service.

My experience and knowledge in customer service opened the door to a major opportunity and a whole new world. I was hired as a Quality Assurance Analyst at Simplex Group, a company in the logistics industry, where I experienced the most significant personal and professional growth. Within the company, I continued to stand out due to my skills, commitment, and expertise. As a result, I was entrusted with creating a new department for a rapidly growing service.

This role allowed me to further develop my knowledge in reporting, analytics, and management, eventually leading to another promotion—this time as Customer Experience Team Leader. I took charge of two departments focused on service and customer experience, including the QA department. Later, I was reassigned within the company and currently manage the New Client Onboarding, Data Entry, and Processing teams.

While my primary area of expertise is customer service, I’ve also gained experience in logistics, accounting, data analytics, and both client and employee management throughout my career.