Camille Dean

CD CAMILLE DEAN Ooltewah, Tennessee 37363-/- SUMMARY Work from Home Contractor - Versatile customer service/client representative with over 9 years of experience in a variety of temporary contractor roles. Highly skilled in providing exceptional customer satisfaction and resolving customer complaints. Articulate, enthusiastic, and results-oriented. EXPERIENCE Customer Service Representative / Upwork 06/2022 - 03/2023 Receive inbound calls for home services such as HVAC, plumbing, electrical service, air duct cleaning, etc. Book jobs by entering customer information into the CRM system for dispatch to technicians Upsell customers by offering the membership option Customer Service Representative / Vdart, Inc. - Alpharetta, GA 08/2021 - 02/2022 Delivered high quality customer support to unemployment insurance applicants via phone Quickly assessed and resolved applicant needs using CRM and Knowledgebase Tools Consistently exceeded performance metrics Customer Service Representative / Spectraforce Technologies Inc. - Raleigh, NC 02/2021 - 08/2021 Processed high volume inbound requests by using Customer Relationship Management (CRM) tools Identified, researched, and resolved customer issues in a timely manner Maintained a high level of security and privacy regarding customer data Member Service Representative / Christian Care Ministry - Melbourne, FL 08/2020 - 12/2020 Delivered fast, friendly and knowledgeable service to healthcare providers regarding the company's Medi-Share Program Handled approximately 50 inbound provider calls each day Consistently exceeded performance metric expectations for average handle time and quality assurance Utilized knowledgebase and Salesforce Software in responding to provider inquiries and documenting calls Customer Service Representative / Service800, Inc. - Minneapolis, MN 05/2019 - 06/2020 Managed the spreadsheet for U.S. and Latin American Supervisors to ensure daily and monthly targets were met regarding satisfaction surveys Provided friendly support by calling businesses who received client services Quickly captured comments using good listening skills and respecting the clients' time Asked probing questions for clarification on unclear survey responses Customer Service Representative / ACD Direct Inc. 11/2016 - 09/2018 Answered phone calls to assist with donations on behalf of non-profit organizations during national television and radio station pledge drives Ensured data accuracy of pledged donations entered in computer system Offered thank you gifts for donor pledges Customer Service Representative / Arise Virtual Solutions Inc. 08/2016 - 01/2017 Call Center Project for Major Cable Company Asked probing questions to determine service needs and accurately inputted data into Assisted customers with billing and video technical repair inquiries Built trust and a rapport through clear and respectful communications Offered appropriate sales upgrades based on customer needs Call Center Representative / SITEL Worldwide Corporation 04/2014 - 07/2016 Call Center Project for Emergency Roadside Service Campaign Maintained high-volume workload within fast-paced environment by assisting over 100 roadside service members per day and consistently meeting performance benchmarks Proactively addressed, resolved and de-escalated service quality issues Educated members on roadside service policies regarding coverage eligibility Communicated positively and effectively to diffuse tense situations EDUCATION AND TRAINING Bachelor of Science: Business Administration St. John's University - Jamaica, NY