Bryan De La Cruz

 March 5, 2021 Hi Sam, (Dealer) Thank you for sending your email for the below customer. Account Number:- Account Name: SW Australia PTY LTD. Reference Number:- Concern: Investigate Excess Data Charges on Account Level Billing Period: February 5, 2021 to March 4, 2021 Requested Credit: $2500 Please be advised that the submitted credit request was not approved. Our investigation shown through our systems that multiple services on the account were already exceeded its data usages against the allotted data allowance causing these high charges on the bill. For additional information, you may review the system generated report on the attachment. If you wish to proceed with this credit request, you may forward this to your Local Area Manager for Credit override. You may view the whole process through this link. http://rtlive.com.au. Once approved, you may resubmit your request and please attach the approval letter. If you still have other inquiries, please feel free to email us back. Thank You! Sincerely, Bryan De La Cruz I D811330 Business Activations and Billing BOH (Back of House) Retail Channel Support