Blessing Ironeatse Arayi

Blessing Ironeatse Arayi Owerri, Imo • - •-• linkedin.com/in/arayi-blessing- Customer Service Representative Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational, and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. WORK EXPERIENCE Ecore Services • Los Gatos, California • Full-time • January 2021 - March 2022 Customer Service Representative • Efficiently managed a high volume of Inbound and Outbound calls, maintaining a 90% customer satisfaction rate. • Improved customer satisfaction by maintaining accurate records of all interactions, transactions, and feedback. • Resolved customer complaints with 95% success rate using active listening skills resulting in improved customer satisfaction. Outsource Global Technologies Limited • FCT Abuja, Nigeria • Fulltime • October 2019 - January 2021 Customer Service Representative • Handled customer complaints and inquiries courteously and efficiently. • Handled a high volume of Inbound and Outbound calls. Reduced average call handling time by 15 seconds, resulting in improved efficiency and shorter wait times for customers. • Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers. EDUCATION B.Sc in Microbiology Delta State University • Abraka, Delta State, Nigeria • GPA: 2nd Class upper division(4.07) • January 2013 - June 2017 CERTIFICATIONS BDL Competency Test Microsoft • November 2023 - November 2023 Certificate in Word and Data Processing Fakad Infotech Center • August 2019 - October 2019 AWARDS & SCHOLARSHIPS CD PreQual Top Performer Challenge Outsource Global Technologies Limited • May 2020 SKILLS & INTERESTS Active Listening, Call Center Operations, Conflict Resolution, Critical thinking, Customer Service, Effective nd Personal Communication, Empathy, Multi-tasking, Problem-Solving Ability Interests: Reading, Travel, Writing REFEREES Available Upon Request