Beryl Achieng Opiyo

Beryl Achieng Opiyo Administrative Growth Assistant- Nairobi,Kenya- www.linkedin.com/in/beryl-achieng EDUCATION Virtual Assistant , Alx Africa September 2024 - November 2024 Bachelor in Business Management(Accounting) Kisii University September 2015 - December 2019 TECHNICAL SKILLS SUMMARY Detail-oriented Administrative Growth Assistant with a strong background in virtual assistance, customer service, and sales. Recently completed an intensive 8-week Virtual Assistant training at ALX Africa, developing expertise in administrative support, calendar management, and digital tools. Experienced in fostering customer satisfaction, streamlining processes, and delivering results in dynamic environments. Currently volunteering at Baztech Solar Solutions to refine skills and support organizational growth. WORK EXPERIENCE Volunteer Administrative Assistant October 2024 - PRESENT Baztech Solutions Ltd , Remote ● ● ● ● ● ● ● CRM Tools: Salesforce, Zendesk Social Media Platforms: WhatsApp, Facebook, Twitter, Instagram, LinkedIn, YouTube Office Tools: Microsoft Office Suite, Google Workspace Communication Channels: Email, Phone, Chat Core Competencies ● ● ● ● ● ● ● Calendar and Email Management Administrative Support Customer Relationship Management (CRM) Communication and Interpersonal Skills Time Management and Multitasking Microsoft Office Suite and Google Workspace Task Prioritization and Problem-Solving ● Manage organizational calendars, schedule meetings, and coordinate events. Prepare and organize documentation, including reports and presentations. Support team operations by handling email correspondence and data entry tasks. Create and designs engaging posts on social media platforms Customer Service Specialist September 2021 -October 2024 YellowPagesKenya, Nairobi, kenya ● ● ● Delivered exceptional customer support via email and phone, resolving inquiries promptly. Enhanced customer satisfaction by providing solutions tailored to individual needs. Collaborated with cross-functional teams to improve service delivery and client retention. Customer Service Representative Horizon Contact Center, Nairobi Jan 2021 – July 2021 ● ● Handled inbound calls and provided solutions for customer complaints within defined timelines. Maintained detailed and accurate ● records of customer interactions. Maintained a courteous and helpful demeanor to enhance customer loyalty. Senior Sales Executive Sunking Solar, Nairobi Jan 2020 – December 2020 ● ● ● Delivered top-notch customer service, addressing inquiries and complaints promptly. Led telemarketing initiatives to increase awareness of solar products and secure new customers. Conducted customer feedback collection to improve service offerings and drive satisfaction.