Anna Lorraine Gaita

ANNA LORRAINE YBANEZ SALES REPRESENTATIVE I am a dedicated and results-driven Sales and Customer Service professional with a proven track record of exceeding targets and delivering exceptional client satisfaction. I have extensive experience in both outbound sales and inbound customer service roles, demonstrating adaptability CONTACT- and a customer-centric approach. RELEVANT EXPERIENCE - SALES MANAGER Dahlia Street Quezon City PH USED CONEX LLC | March 2023 - January 2024 Cold calling leads and offer our storage container solutions to potential clients. SKILLS Send follow-up emails and make follow-up calls to maintain engagement and address any additional questions. Strong negotiation (Closing deals Prepare detailed and accurate quotes and and overcoming objections.) proposals. Time Management (Meeting deadlines for sales targets and objectives.) Prospecting (Identifying and SALES AND CUSTOMER SERVICE MANAGER NATURAL FORCE | December 2022 - February 2023 Sales follow-up calls on our contact list to maintain consistent engagement. qualifying potential customers) Handle customer complaints or concerns with a Analytical (Analyzing sales data solution-oriented approach. and performance metrics) Address customer concerns and facilitate returns World Class Customer Service or refunds when necessary Skills Proactive and self-motivated approach to sales PROPERTY ADMINISTRATIVE MANAGER ARRIVE HOMES LTD | May 2018 - December 2022 Managed and supervised the administration of Excellent communication skills properties/apartments. Adaptability (Flexibility to adapt Responded to all tenant's issues and complaints to changing market conditions) to make sure the accommodation ran smoothly each day. ANNA LORRAINE YBANEZ SALES REPRESENTATIVE CUSTOMER SUCCESS MANAGER HSBC | LONDON | June 2015 - April 2018 CONTACT-- Dahlia Street Quezon City PH Implements production, productivity, quality, and customer service standards. Recruit, mentor, and develop customer service managers and nurture an environment where they can excel through encouragement and empowerment. Maximizes customer operational performance by providing help desk resources and technical REFERENCES advice. Supervise day-to-day operations in the customer PIA VILLAMANTE service department. Sales Manager USED CONEX-- SALES TRAINER SIRIUS XM | US | November 2012 - May 2015 ESMERALDA MAMBURAM Collaborate with management to identify Inventory and Support Manager company training needs. Natural Force Develop monitoring systems to ensure that all - employees are performing job responsibilities ANDREW ABBAS according to training. Team Lead Maintain a database of all training materials HSBC Evaluating the outcome of training sessions - Maintaining an up-to-date and accurate record of trainee progress and achievements EDUCATION BACKGROUND Recruit, mentor, and develop customer service managers and nurture an environment where Bachelor of Secondary Education Major in English Dr. Carlos Lanting College 2004 - 2010 they can excel through encouragement and empowerment.