Andriana Youngblood

 Andriana Youngblood Cell:--   Professional Profile Experienced customer service and account representative with a high level of administrative skills and knowledge regarding the functions and workflow of an office.   Qualifications ● Outstanding interpersonal skills ●  Experience with various levels of customer ● Strong written & verbal communication service, heavy inbound calls and emails ●  Proficient in Microsoft Office/Corel WorkPerfect ● Type 60 WPM                 Education SOLANO COLLEGE                                                                                           - Fairfield, CA Social Services   FAIRFIELD–SUISUN ADULT SCHOOL                                                 Fairfield, CA Certified Nursing Assistant Certification Course   WILL C. WOOD HIGH SCHOOL                                                                       Vacaville, CA     Experience REMOTE PERSONAL ACCOUNT REPRESENTATIVE, License #0I34690   April 2012-Present   STATE FARM INSURANCE – Fairfield, CA, Vacaville, CA, and La Mesa, CA   Responsible for providing customer service and account management support to existing policyholders in additions and changes to active policies. Assist clients in resolving billing inquiries. Verifying the accuracy of the issuance of policies after applications are submitted or changes are made. Recognizing opportunities to cross-sell additional lines of business and setting appointments for insurance and financial reviews.   SALON ASSISTANT   August 2009 – December 2012   VOGUE SALON AND SPA – Vacaville, CA   Served as a main point of contact in answering incoming calls and directing them to the appropriate parties. Handled retail and gift card sales and purchasing of various salon products. Responsible for maintaining accurate daily deposits and bookkeeping. Additional duties included cleaning, stocking, general upkeep of the salon and providing assistance to the staff as needed.         ADMINISTRATIVE ASSISTANT   October 2010 – April 2011   REDSHIFT – Vacaville, CA   Responsible for a high volume of inbound calls and directing inquiries. Provided quality customer service and attention to detail in data entry and documentation into client files. Created and maintained organization for account management and record keeping, including faxing, copying and filing of all pertinent information. Coordinated scheduling of client phone conferences on behalf of agents.     MEMBERSHIP COUNSELOR   January 2009 – November 2010   LADY FITNESS – Vacaville, CA   Primarily responsible for providing an excellent representation of the facility to all current and prospective members as well as resolving inquiries and executing contracts. Communicated via phone and email to provide customer service and guidance. Provided supervision and training of new hires including both opening and closing shifts of the club and completing inventory reports. Additional duties included assisting the front desk and cashiering.   EXT. CARE TEACHER   August 2005 – May 2007   VACAVILLE CHRISTIAN SCHOOLS – Vacaville, CA   Served as a main point of contact for inquiries through calls or in-person visits. Completed assessments of inventory, ensured proper procedures were met with regarding to closing the facility and preparing end of the day reports. Maintained excellent relationships with guests and staff while working the front desk and cashier positions. Prepared and closed the kitchen area while meeting high standards of quality and safety.         REFERENCES AVAILABLE UPON REQUEST