Ana Cabanero

ANA CABANERO Ecommerce Virtual Assistant (Shopify Specialist) - -om San Jose Occidental Mindoro Philippines EDUCATION Bachelor of Elementary Education FOccidental Mindoro State College- CORE SERVICES Shopify & eCommerce Management Order processing, fulfillment & shipping updates Product listing, inventory updates & supplier coordination Customer Support Email, chat & phone support (Zoho, Reamaze) Handling refunds, returns & troubleshooting Admin & Back-End Support CRM updates & records management Excel/Google Sheets reporting Basic Canva design for visuals & emails SKILLS Shopify Order Management & Fulfillment Customer Support (Email, Chat & Phone) Lead Qualification & Cold Calling Supplier Coordination & Order Tracking CRM & Ticketing Systems (Zoho, Reamaze) Excel / Google Sheets (Data Entry & Reports) ABOUT ME I help busy eCommerce store owners run their Shopify shops smoothly by taking care of order fulfillment, shipping updates, and customer support. With experience in supplier coordination, email management, and even lead generation, I make sure your business runs efficiently while keeping your customers happy. EXPERIENCE 01. BPO Company | 2022 – 2023 Virtual Assistant – Ecommerce Support Managed Shopify store orders, shipping updates, and product listings. Provided customer support via email and calls, ensuring timely resolutions. Coordinated with suppliers and updated inventory regularly. Customer Service Representative – Healthcare Account 02. BPO Company | 2023 – 2024 Handled inbound/outbound calls for Medicare campaign as a lead qualifier. Processed inquiries, verified information, and qualified potential leads. 03. Cold Caller – Energy Campaign BPO Company |- Conducted outbound calls, generated qualified leads, and consistently hit quotas. Maintained CRM records and provided detailed reports to clients.