Ana Cabanero

I am a dedicated and detail-oriented Ecommerce Virtual Assistant with over three years of experience providing reliable support in customer service, Shopify store management, and administrative tasks. My background in both BPO and virtual assistant roles has equipped me with the skills to deliver consistent results and ensure smooth business operations for clients.

My specialty lies in helping busy eCommerce entrepreneurs streamline their workflows. From managing Shopify orders and coordinating with suppliers to handling product listings and shipping updates, I make sure everything runs seamlessly behind the scenes. I am also skilled in customer support—whether through email, chat, or phone—ensuring that every customer interaction is handled with professionalism, empathy, and efficiency.

Throughout my career, I have also worked in lead generation and cold calling campaigns, where I developed strong communication skills and learned how to engage with potential customers effectively. I consistently hit quotas and contributed to business growth by providing high-quality leads. In addition, I have handled healthcare-related accounts, where attention to detail, accuracy, and compliance were essential in every interaction.

Aside from customer-facing tasks, I am proficient in backend support. I have experience with CRM tools such as Zoho and Reamaze, maintaining accurate records, and generating reports using Excel and Google Sheets. I also have basic design skills using Canva, which I use to create simple visuals, email templates, and marketing materials when needed.

What makes me stand out is my ability to adapt to different roles and responsibilities. I am highly organized, efficient, and proactive in solving problems before they escalate. My goal is always to reduce the workload of my clients so they can focus on scaling their businesses while I take care of the operational and support tasks.

If you are looking for a reliable, flexible, and motivated professional who can provide excellent customer service, manage your online store, and support your business growth, I would be glad to be part of your team.