Alma Navarro

Hello I’m Alma Navarro 7505 Wilbur Avenue, Reseda CA 91335 (818)-- Skills ● Insurance Industry Knowledge ● Building Relationships ● Production Goals ● Licensing Requirements ● Team Meetings ● Sorting Materials ● Critical Thinking ● Sell Policies ● Presentation Skills ● Customer Relations Experience June 2015-August 2015 Los Angeles Public Library, West Valley Branch- Collection Inventory Aide Volunteered over the summer of 2015 to gain some volunteer experience while attending high school. ● Supported librarians with general administrative tasks such as shelving, reorganizing, and stocking. ● Greeted visitors, answered questions and made book recommendations across subjects and genres. ● Shelved books by subject according to Dewey Decimal System. ● Closely monitored front desk visitors to maintain secure and clean environment. ● Provided prompt customer service to patrons, staff and volunteers. September 2020- present Primerica, Burbank CA - Representative ● Maintained high standards of customer service by building relationships with clients. ● Provided coverage option information to assist clients in protecting assets. ● Attended continuing education courses to gain additional insurance industry knowledge. ● Worked with the sales team to collaboratively reach targets, consistently meeting quotas. ● Collected, analyzed and validated agency commissions. 2 Education August 2021-present Los Angeles Pierce College-Women’s Studies Actively pursuing an associates degree without transfer to a university. Objective is to learn about the role of women in America and the world from the past, present, and future. Languages Spanish-fluent; French-limited.