Aldhen Rizal Del Castillo Bitara

Aldhen Rizal D. Bitara QA/BA Detail-oriented Quality Assurance Engineer & Business Analyst with over 6 years of experience in software testing, requirement analysis, and quality management. Skilled at bridging the gap between business and technical teams by gathering, analyzing, and documenting requirements, translating them into actionable test cases, and ensuring the delivery of highquality, business-aligned applications. Contact Phone- Email- Address General Trias Cavite Skills & Expertise Quality Assurance & Testing Manual Testing (Functional, Regression, Smoke, UAT) API Testing (Postman, RESTful services) Test Case Design & Execution Defect Tracking & Reporting (JIRA, Azure DevOps) SQL Testing & Data Validation Cross-platform & Mobile Testing (iOS, Android, Web) Business Analysis & Process Improvement Requirements Gathering & Documentation Business Requirement Documents (BRDs) & User Stories Stakeholder Communication & Collaboration Requirement Traceability Matrix (RTM) Tools & Automation Exposure Selenium IDE, Katalon Studio, Tricentis Tosca Appium, UI Path Test Suite Agile/Scrum Methodologies Workday EIB Industry Expertise Healthcare (Medicare Advantage, EDI transactions) Banking & Financial Services (Digital Banking, Fund Transfers, Loan Origination, Bancassurance) Insurance (Claims Processing, Policy Management, Regulatory Compliance) E-commerce (Mobile Applications, Customer Experience Optimization) HR Systems (Recruitment, UKG/WFM, LMS, Payroll, Employee Data) Team & People Management Handling and Managing People Task Delegation & Workload Distribution Mentoring & Coaching Team Members Conflict Resolution & Team Collaboration Performance Monitoring & Feedback Awards Innovation Award (2024) Outstanding QA & BA Contributor (2023) Process Improvement Champion (2022) Top Team Performer (2021) Excellence in Testing & Analysis (2020) Experience Pioneer Insurance – QA Engineer & Business Analyst (Project Employed) 02/2024 – 09/2025 Acted as both Business Analyst and QA Engineer for the modernization of insurance web and policy management systems. Gathered, analyzed, and documented business requirements for insurance products, claims processing, and client onboarding workflows. Conducted UAT sessions with business users, managing defect tracking and verification through JIRA. Intro Personnel Inc – Functional Software Tester & BA (Project Employed) 02/2024 – 02/2025 Developed and executed manual and automated test cases and scripts to ensure software quality. Collaborated with stakeholders to gather and clarify requirements, aligning business expectations with test outcomes. Documented business processes and supported UAT to validate end-to-end workflows for client applications. CapGemini Corp – QA Engineer & Business Analyst (Project Employed) 02/2023 – 02/2024 Conducted manual testing of financial and insurance-related banking applications, including loan origination, digital account opening, fund transfers, and bancassurance services. Created detailed Business Requirement Documents (BRDs), user stories, and acceptance criteria to support development and QA teams. Acted as liaison between business stakeholders and developers, ensuring clarity of requirements and smooth defect resolution. Ensured compliance with banking and insurance regulations while improving application quality. SCMC – Associate QA Engineer & Business Analyst (Project Employed) 02/2021 – 02/2023 Played a key role in testing the SM Malls Online e-commerce mobile application, ensuring a seamless shopping experience across Android and iOS platforms. Facilitated requirement analysis sessions, documented workflows, and proposed process improvements to enhance user experience. Documented, triaged, and managed defects using JIRA while collaborating with developers and product owners for timely resolutions. Acted as Business Analyst for HRIS modules (employee self-service, payroll, and timekeeping), gathering requirements, mapping workflows, and ensuring alignment with organizational policies. Accenture – Associate Software Eng. & Business Analyst (Contractual) 02/2019 – 02/2021 Created and executed test cases based on healthcare-specific requirements, including Medicare Advantage workflows and EDI transactions. Conducted functional, regression, system, and UI testing in Agile development cycles to validate critical healthcare business processes. Supported HRIS business analysis initiatives by collaborating with HR stakeholders to gather requirements, document workflows (onboarding, leave management, employee data), and ensure system accuracy and compliance. Education Bachelors of Science in Information Technology The National Teachers College- Training Selenium IDE Appium Tricentis Tosca Katalon Studio Enterprise UI Path Test Suite