PROFESSIONAL SUMMARY
I’m a dedicated and results-driven Customer Service and sale Representative with a strong passion for delivering exceptional customer experiences.With several years of experience in client support, sales operations ,communication management, and problem resolution, I take pride in being the bridge between businesses and their customers ensuring every interaction builds trust, satisfaction, and long-term loyalty.
I bring a proven track record of driving sales conversions,strengthening customer relationships, and managing high-volume inquiries across multiple channels. My proficiency in leading CRM tools such as Freshdesk,Zendesk,Salesforce, Intercom, and other support platforms enables me to streamline workflows, track customer journeys,anddeliverfast,data-driven solutions.I thrive in dynamic environments, consistently turning customer needs into opportunities for growth while maintaining professionalism, empathy, and accuracy.
Known for my strong communication skills, product knowledge, and ability to remain calm under pressure,I am committed to supporting organizational goals by enhancing service quality, improving customer retention, and maximizing sales performance. I’m passionate about representing brands with excellence and ensuring every customer feels valued, heard, and supported.
EXPERIENCE
Customer Service and sale representatives
Adolfem Collection 2022 - till present
• Managed 60–100+ daily customer inquiries across phone, email, and chat while maintaining a 95–98% Customer Satisfaction Score (CSAT).
• Achieved 85–90% First-Contact Resolution (FCR) by providing accurate, efficient, and personalized solutions.
• Consistently exceeded monthly sales targets by 120–150%, contributing to sustained revenue growth.
• Maintained a 25–40% sales conversion rate, surpassing team averages through persuasive communication and product knowledge.
• Increased average order value (AOV) by 15–25% through strategic cross-selling and upselling.
• Reduced customer complaints by 20–30% by delivering proactive support and ensuring timely follow-ups.
• Built strong customer relationships, resulting in a 10–20% increase in repeat business and retention.
• Handled documentation and CRM updates with 98–100% accuracy, improving workflow efficiency.
• Collaborated with internal teams to resolve escalations, shortening resolution time by 30–40%.
• Identified customer behavior trends and provided insights that helped reduce recurring issues by 10–15%.
Quality Control Manager
WMO Gadget -
• Developed and implemented quality control procedures that improved product consistency and reduced defects by 20–35%.
• Conducted regular audits and spot checks, identifying risks early and preventing production delays by up to 30%.
• Analyzed quality reports and data trends to recommend improvements, resulting in a 15–25% reduction in rework and waste.
• Collaborated with production, design, and management teams to resolve quality issues and enhance workflow efficiency.
• Maintained detailed documentation including test reports, non-conformance records, and corrective action plans, ensuring traceability and transparency.
• Implemented corrective and preventive action (CAPA) strategies, reducing recurring defects by 40%.
• Ensured raw materials met specification standards, preventing faulty inputs and reducing supplier-related issues by 20%.
• Monitored equipment and testing tools to ensure accuracy, initiating calibration or repair when needed.
• Strengthened customer satisfaction by ensuring only high-quality, well-inspected products reached customers, contributing to a 15% decrease in returns and complaints.
• Supported product development teams by advising on quality expectations, testing requirements, and improvement strategies.
EDUCATION
● Osun State University
2015
Bsc.Education/Economics
SKILLS
● Communication skill
● Active listening
● Problem-solving skill
● Critical thinking
● Phone, email, live chat support
● CRM tools specialist
● Conflict resolution
