Alabi Opeyemi D

Hi, I’m Alabi Opeyemi a Customer Service and Sales Professional with proven experience in retail customer support, sales operations, and client relationship management. I combine strong communication skills with data driven support practices to deliver exceptional customer experiences and drive business growth.

I have hands on experience using CRM and support tools such as Freshdesk, Zendesk, Salesforce, and Intercom to manage customer inquiries, track sales activities, resolve issues efficiently, and maintain accurate customer records. My approach focuses on understanding customer needs, providing tailored solutions, and creating positive interactions that lead to satisfaction and repeat business.

In my role as a Customer Representative and Sales Manager, I have successfully:

  .Managed 50–80+ daily customer interactions across in-store, phone, and digital support channels, ensuring timely resolutions and maintaining an average 90–95% customer satisfaction rate.

  .Increased sales conversions by 20–35% year over year through personalized product recommendations, upselling strategies, and clear communication of product value.

   .Built strong customer loyalty, achieving a 30% increase in repeat customers, by delivering fast, friendly, and solution focused support tailored to individual needs.

   .Coordinated daily store and sales floor operations to maintain seamless customer flow, optimized product displays, and improved overall in store experience contributing to a 15% boost in daily revenue.

   .Collaborated closely with team members to improve service delivery, streamline processes, and achieve set business goals, helping the team exceed monthly targets by 10–20% consistently.

   .Monitored customer feedback and trends, providing insights that helped reduce complaint turnaround time by 25% and improve operational efficiency.

I am passionate about customer satisfaction, professional service delivery, and building long lasting client relationships. I thrive in fast paced environments and enjoy working in roles that require empathy, clarity, active listening, and consistency.

Open to growth focused roles in Customer Service, Sales Support, Customer Success, and CRM Operations.

Let’s connect if you’re looking for someone who can provide excellent customer experience while supporting sales success and brand growth.