Aileen Caballes
Prk. 5 Mangga, Brgy Datu Abdul Dadia
Panabo City, Davao del Norte,--
Summary
I was a call center agent for 3 years already. When I was just starting in this kind of industry I just started doing some
minimal task, an example for that is Lead Generation, Appointment Setting, Outbound Call as well as Data Entry. I
found the job very difficult at first. After doing it for 6 months, I decided to apply in a big call center company. Luckily I
got hired for an Order Placer post. I worked there for 6 months. I do have also an experience in retention as well as in
billing. I've been working for a Telco company for a year dealing with wireless carrier bills, upgrading handsets as well
as doing basic troubleshooting.
I am very conscious in regards to my task/job. I always make sure that I will be able to submit or finish it before/on
the due date. I always make sure that everything is perfect before I submit it.
Education
Panabo National High School
Graduated March 2009
High School Diploma
Employment History
VXI Global Holdings BV - SM City Davao
Customer Service Representative
Alorica Teleservices
Customer Service Representative
Awesome OS
Davao City, Davao Region
October 2018 - January 2019
Davao City, Davao Region
February 2017 - April 2018
Davao City, Davao Region
October 2016 - January 2017
Fashion Consultant
CCT an Iqor Company
Cusromer Service Representative
Davao City, Davao Region
July 2016 - September 2016
Hobbies & Interests
I'd love to watch American movies and also reading mystery books. During my free time, I also love to listen to a love
song. I also prefer to stay at home with my kids.
Professional Skills
Customer Service
Data Entry
Retention
Data Mining
Transcribing
Expert
Intermediate
Intermediate
Competent
Beginner
Languages
English
Proficient
