Adeleke Oluwatobiloba

ADELEKE OLUWATOBILOBA A. PHONE NO: - EMAIL:- Objective: Passionate and dedicated professional seeking the role of Customer Service Representative at your company to leverage my exceptional communication, multitasking abilities, and customer service experience to contribute to your company’s mission of transforming pediatric mental healthcare. Committed to providing outstanding support to patients and their families, ensuring efficient access to care, and enhancing treatment outcomes through collaboration and innovation. PROFILE SUMMARY Passionate and dedicated professional seeking the role of Customer Service Representative at your company. Eager to leverage my exceptional communication, multitasking abilities, and customer service experience to contribute to your company’s mission of transforming pediatric mental healthcare. Committed to providing outstanding support to patients and their families, ensuring efficient access to care, and enhancing treatment outcomes through collaboration and innovation.        Excellent Verbal and Written Communication Skills. Customer Support. Independent Judgment and Decision-Making. Strong Problem-Solving and Decision-Making Abilities. High-Pressure Environment Management. Multitasking and Prioritization. Relationship Building and  University Of Ilorin (B.pharm)  Brain Point College (SSCE)        CORE COMPETENCIES Management. Exceptional Attention to Detail and Organizational Skills. Team Collaboration. Adaptability and Quick Learning. Documentation and Reporting. Timely and courteous. Proficiency in Microsoft Office Suite and Digital Literacy. ICT Proficiency. EDUCATION      CRM Proficiency Customer Service Excellence. Ability to Work with Minimal Supervision. Ability to Work Well Under Pressure and Handle Challenging Customer Situations. Accountability and Responsibility - WORK EXPERIENCE Project Leader Feb. 2022 – Jan. 2024 Edith, Cinchblock.  Orchestrated the dissemination of detailed reports to clients, offering nuanced insights into community dynamics and implementing strategies to optimize investor satisfaction..  Conducted assessments of team performance, providing constructive feedback and enhancing performance metrics.  Developed and implemented streamlined communication protocols, ensuring seamless information flow among team members and stakeholders.  Cultivated an environment of open dialogue, actively soliciting feedback to refine project processes and maximize efficiency.  Demonstrated exceptional interpersonal skills in managing diverse teams, fostering a collaborative atmosphere conducive to achieving project objectives.  Utilized diplomatic communication methods to navigate challenging situations, resolving conflicts promptly to maintain project momentum and client satisfaction. Community Pharmacy Dec. 2021 – Jan. 2022 Rotamedics Pharmacy, Ilorin  Reviewed and validated prescriptions to ensure accuracy and compliance with medical guidelines.  Contributed to a positive team culture that prioritized patient care and operational excellence.  Demonstrated effective communication skills in conveying complex medical information in an accessible manner.  Participated in ward rounds across different patient wards.  Reviewed and analyzed patient folders, conducted drug chart evaluations.  Identified and assessed drug-drug interactions in the Emergency Pediatric Unit, Male Medical unit, Female Medical ward, Renal Ward, and Obstetrics & Gynaecology.  Developed effective communication skills through building pharmacist-patient relationships. Oversight Aug. 2020 – Jan. 2022 Edith, Cinchblock  Supervised a group of team members, meticulously ensuring their performance met and exceeded predetermined benchmarks through consistent monitoring and feedback.  Acted as a conduit between project administration and team members, providing comprehensive updates and ensuring alignment with project objectives..  Displayed adaptability by seamlessly transitioning into different roles as needed, maintaining operational continuity.  Engaged in key initiatives such as AMAs and outreach efforts, leveraging advanced communication techniques to enhance community engagement and bolster project visibility.  Employed advanced communication strategies to foster a collaborative environment, facilitating seamless information exchange and enhancing team cohesion.  Addressed complex interpersonal dynamics with diplomatic communication, resolving conflicts effectively. Chat Moderator Feb. 2019 – Aug. 2020 FitEvo, Genopets  Elevated community engagement by implementing innovative strategies and fostering meaningful interactions within the online platform, amplifying the community's voice and strengthening its presence.  Demonstrated exceptional responsiveness to community inquiries, utilizing advanced communication skills to provide prompt and accurate resolutions while maintaining a high level of professionalism.  Collected and analyzed feedback from community members, identifying areas for improvement and enhancing overall satisfaction.  Implemented proactive communication initiatives to promote transparency and trust within the community.  Leveraged advanced communication tools and platforms to optimize communication channels, streamline information dissemination, and enhance community connectivity and collaboration.  Coordinated community events and initiatives with cross-functional teams, driving community growth through strong teamwork and communication. TECHNICAL SKILLS             Community Engagement Platforms: Proficient in utilizing various online platforms and tools to maximize community engagement and foster meaningful interactions. Communication Tools: Skilled in employing a diverse range of communication tools and techniques to effectively respond to inquiries, provide feedback, and enhance community satisfaction. Feedback Collection and Analysis: Experienced in implementing strategies to collect, analyze, and act upon feedback from community members to improve overall satisfaction and retention. Transparency and Trust Building: Adept at implementing proactive communication initiatives to promote transparency, build trust, and foster positive relationships within the community. Communication Optimization: Capable of optimizing communication channels and platforms to streamline information dissemination, enhance connectivity, and facilitate collaboration among community members. Cross-Functional Collaboration: Demonstrated ability to collaborate effectively with cross-functional teams to coordinate community events and initiatives, achieving shared objectives and driving growth. CRM Software: Experienced in using CRM software to document customer interactions, maintain detailed records, and streamline communication. Microsoft Office Suite: Proficient in Microsoft Word, Excel, PowerPoint, and Outlook. Problem-Solving: Adept at identifying issues, providing solutions, and resolving customer complaints efficiently. Digital Literacy: Capable of optimizing communication channels to streamline information dissemination and enhance connectivity. Experience in healthcare or education sectors. Proactive problem solver with the ability to identify root causes and potential solutions. TECHNICAL REQUIREMENTS   Remote Work Skills: Proven ability to manage time effectively, multitask, and work independently in a remote environment. Reliable Setup: Equipped with a reliable internet connection and a quiet, dedicated workspace. Fluent in English Language. LANGUAGES