Adamu Shuaibu

ADAMU SHUAIBU •- •--LinkedIn URL:www.linkedin.com/in/adamu-shuaibu-666584b0 Mission statement Experienced professional with a background in virtual assistance, customer service, and social media management. Seeking a virtual assistant position to leverage strong communication, writing abilities, and organizational skills, while utilizing expertise gained from ALX Virtual Assistant Certification. Key competencies:            Content creator Social media strategy Campaigns management Public relationship management Advance Microsoft office and Google Workspace proficiency Software management Excellent communication and interpersonal skills Problem- solving and Decision making Ability Team collaboration and Leadership skills Time management and organization skills. Professional Work Experience Virtual Assistant (Personal Employer) (March 2022 – Present) Key results:  Provide comprehensive virtual assistance to a personal employer, managing administrative tasks, scheduling appointments and coordinating communications.  Utilized strong organizational skills to manage calendars, prioritize tasks, scheduling meeting remotely, and ensuring timely completion of projects.  Demonstrate exceptional writing abilities by drafting professional correspondence, reports and presentations.  Manage Social Media account by scheduling posts, monitoring comments, messages, and responding to inquiries in a time and professional manner to maintain a positive online presence and foster community engagement.  Conducting research and Analyze social media metrics performance data using tools such as Goggle Analytics, Facebook insight and Hoot suite to track progress, identify trends, and optimize content and strategies for improved results.  Maintain confidentiality and professionalism in handling sensitive information and interaction.  Coordinated conference calls, prepared agendas, and recorded minutes to ensure effective communication and collaboration. Data Collector (Enumerator Damaturu), Lexington Technologies LTD. (October 2023 – December 2023) Key results:  Executed comprehensive data collection strategies, ensuring accuracy and completeness  Developed and maintained efficient data management systems, optimizing the analysis process.  Collaborated with cross-functional teams to identify key data insights for decisionmaking. Customer Service Representative, U-Wash first class Laundry Damaturu (September 2021 – December 2023) Key results:  Assisted customers in resolving product issues and inquiries through effective communication and problem solving skills.  Manage high volume of incoming calls and emails, ensuring prompt and accurate responses to customer’s inquiries and complain.  Orchestrated a customer feedback system, leading to a 20% improvement in service quality.  Implemented a customer loyalty program, resulting in a 30% increase in repeat business.  Spearheaded the transition to a paperless record-keeping system, improving efficiency by 18%  Developed and maintain respects and positive relationship with clients resulting in increased customer satisfaction and loyalty. Education Federal Polytechnic Damaturu (2014 – 2016) 3:40 Higher National Diploma (HND) in Environmental Biology Key Skills gained:  In-depth knowledge of Environmental Science and laboratory Technology  Proficiency in Microsoft Word, PowerPoint, Excel  Tactful communication and networking capabilities, gained through years of relationship building  A strategic understanding of communication best-practices Government Science and Technical Collage Potiskum (2005 – 2009) A-levels: English Language – C4 Mathematics – A1 Chemistry – C6 Biology – B3 Physics – B3 Fika Central primary School -)  Grade A-C including Maths and English Certification    ALX Virtual Assistant Certification Work with Computer Certificate Entrepreneurship Development Certificate Voluntary Work Volunteer Teacher, Nana Aisha Collage of Islamic theology Damaturu (January 2019 – June 2022) Key results:  Implemented engaging lesson plan to foster a positive learning environment for students in various subject resulting in improving academic performance and increase in student performance.  Collaborate with fellow teachers and school administrators to developed and implement  Mentored and support student with their social and emotional development, promoting a safe and inclusive classroom environment that encouraged positive behavior.  Organized and led extracurricular activities and events such as sport match, competition and assemblies to enhance the overall educational experience for student and promote a sense of community within school. Hobbies & Interests  Exploring distant land (Travelling)  Capturing moments  Research