Position Overview
Belle Point Capital Management is seeking a Virtual Leasing Agent to maintain high occupancy rates and manage lease renewals across our property portfolio. This is a fully remote position working with on-site teams to convert leads into leases.
Schedule: Monday-Friday, 8:00 AM - 6:00 PM CST
Pay Rate: $5-$10/hour based on experience and capability
Location: Remote (Must work CST hours)
Key Performance Metrics
- Maintain 90%+ occupancy (95%+ for excellence)
- Achieve 100% full-term leases (zero month-to-month)
- Drive 6%+ renewal rate increases
- Never allow occupancy to drop below previous month (critical fail)
Core Responsibilities
Lead Management & Conversion
- Qualify incoming leads via phone, email, text, and chat
- Schedule property tours for on-site teams
- Follow up immediately after tours to close deals
- Maintain active waiting lists for all properties
- Respond to all inquiries within 30 minutes
Digital Lease Administration
- Process online applications and conduct virtual screenings
- Prepare electronic lease agreements (full-term only)
- Track lease expirations and prevent month-to-month situations
- Maintain accurate records in property management system
Renewal Management
- Begin renewal outreach 90 days before lease expiration
- Negotiate minimum 6% rate increases
- Convert expiring leases to new full-term agreements
- Track and report renewal metrics daily
Online Presence Management
- Update and manage listings on Zillow, http://apartments.com/, etc.
- Maintain property information accuracy across all platforms
Team Coordination
- Brief on-site teams about scheduled tours
- Coordinate unit availability with maintenance
- Participate in daily virtual team meetings
- Share closing notes and lead intelligence
Required Qualifications
Essential Skills
- Typing Speed: Minimum 60+ WPM required
- Virtual Sales Experience: 2+ years remote sales or customer service
- Technology: Proficient in property management software, CRM systems, video calls
- Communication: Excellent written and verbal skills for virtual interactions
- Self-Management: Proven ability to work independently and meet targets
Technical Requirements
- Reliable high-speed internet
- Computer with webcam
- Quiet home office space
- Professional video call environment
Performance Expectations
Daily Minimums
- 50 outbound calls/follow-ups
- 15 qualified lead conversations
- 10 tour appointments scheduled
- 100% same-day follow-up on tours
- 30-minute response time on all inquiries
Monthly Targets
- Maintain/exceed 90% occupancy
- Zero month-to-month leases
- 6%+ renewal rate increase
- 30% lead-to-tour conversion
- 40% tour-to-application conversion
Compensation
Base Pay
- $5-$10 per hour based on experience and performance capability
Performance Bonuses
Monthly bonuses based on scorecard achievement:
- 85+ points: 15% bonus
- 70-84 points: 10% bonus
- 50-69 points: 5% bonus
- Below 50 or Critical Fail: No bonus
No additional benefits, commissions, or advancement opportunities available
Application Process
Required Assessments (FREE):
1. Typing Speed Test (60+ WPM Required)
2. Personality Assessment
- Go to: http://www.16personalities.com/
- Complete the free personality test (10 minutes)
- Screenshot your personality type results page
- Include the 4-letter type (e.g., ESFJ) in email
To Apply, Submit:
- Resume with virtual/remote work experience
- Typing test screenshot (must show 60+ WPM)
- Personality test screenshot (from http://16personalities.com/)
- Brief cover letter stating your availability and why you're suited for virtual sales
Subject Line: Virtual Leasing Agent - [Your Name] - [WPM Score] - [Personality Type] Example: Virtual Leasing Agent - Jane Smith - 75 WPM - ESFJ
Belle Point Capital Management is an Equal Opportunity Employer